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ISCTE-IUL  >  Education  >  PGCGP

Management Control and Total Quality (2 º Sem 2019/2020)

Objectives

Management Control and Total Quality

Post Graduation Program in Management Control and Performance

General Objectives

Introduce the participants to the basic concepts of quality, quality management and service quality. To enable the students for the debate of costs of quality within the scope of management control and the processes of continuous improvement.