Quality Management in Education (1 º Sem 2019/2020)

Bibliography

Basic Bibliography

Quality Management (2ª ed.), Upper Saddle River: Prentice-Hall.Colling, C. & Harvey, L. (1995). Quality control, assurance and assessment ? the link to continuous improvement, Quality Assurance in Education, 3 (4), pp.30 ? 34.
Dahlgaard, S. (1999). The evolution patterns of quality management: Some reflections on the quality movement, Total Quality Management, 10 (4-5), p. 473-480. 
Freeman, R. (1994). Quality Assurance in Secondary Education, Quality Assurance in Education, 2 (1), pp.21 ? 25.
Oger, B. & Platt, D. (2000). Value measurement and value creation models in Europe and the US: A comparison of the EFQM Excellence Model and the Baldrige Award Criteria. Paris, IAE.
Vinagre, M. H. & Neves, J. G. (2004). Medição da qualidade de serviços em autarquias locais, in Colibri (ed.), Percursos da investigação em Psicologia Social e Organizacional, Lisboa, vol. 1, p. 271-290.