ISCTE-IUL > Education > MSIAD

Strategic Information Systems and Performance Management (1 º Sem 2018/2019)

Code:	02868
Acronym:	02868
Level:	2nd Cycle
Basic:	No
Teaching Language(s):	Portuguese
Friendly languages:

Be English-friendly or any other language-friendly means that UC is taught in a language but can either of the following conditions:
1. There are support materials in English / other language;
2. There are exercises, tests and exams in English / other language;
3. There is a possibility to present written or oral work in English / other language.

Semester	ECTS Credits	Theoretical Lesson (T)	Theoretical and Pratical Lesson (TP)	Practical and laboratorial lesson (PL)	Seminary (S)	Field Work (TC)	Training Period (E)	Tutorial Orientation (OT)	Contact Hours	Autonomous Work	Others (O)	Total Load Hours [?]Contact Hours + Autonomous Work
1	6.0	18.0 h/sem	18.0 h/sem	0.0 h/sem	0.0 h/sem	0.0 h/sem	0.0 h/sem	1.0 h/sem	37.0 h/sem	113.0 h/sem	0.0 h/sem	150.0 h/sem


Since year	2017/2018
Pre-requisites	The edition of this course in the MSIAD programme does not have a priori requirementS
Objectives	Present to students the fundamentals of corporate strategy. Provide students with a comprehensive and critic view in the area of strategic information systems applied to the performance management of organizations and to the support of strategic decisions, with an emphasis on balanced scorecard and quality management. Students are intended to develop the ability to design and evaluate different balanced scorecards, and to be able to apply the lectured concepts to a case study in a particular business area. Students should also be able to implement dashboards for decision-making at a strategic level.
Program	Corporate Strategy Module: CP1. Strategy: from Positioning to Movement CP2. Analysis of the global and industry environments CP3. The demographic, economic, political and social perspectives CP4. Stakeholder theory CP5. Porter's five forces model and generic strategies CP6. Quality - main ideas of Deming CP7. Resource-based view theory Strategic Information Systems Module: CP8. Context and elements of the Balanced Scorecard CP9. Methodologies for the development of BSC CP10. Business models and customer value proposition design CP11. Critical success factors of a BSC project CP12. Key principles of TQM. How to measure quality in the context of a BSC? CP13. Data visualization and dashboard design CP14. Alignment between BSC and continuous improvement programs / TQM
Evaluation Method	There are two types of assessment: continuous assessment and final exam. The continuous assessment comprises: 1. Practical assignment (in group): 40% 2. Writing of a synthesis paper with the comparison of BSC and TQM approaches (in group): 20% 3. Individual test: 40% Group composition between 2 and 4 students. There is a minimum score of 10/20 in each assessment component. The final exam grade constitutes 100% of the course grade.
Teaching Method	The total of 36h are divided into 18h of theoretical lectures (T) and 18h of theoretical-practical classes (TP). TP classes are used to discuss different case studies and exercises. TP classes are used to consolidate the concepts given in T classes and to provide the monitoring and tutoring of the BSC practical assignment to each group.
Observations	For the MSIAD study plan, the course with a relevant syllabus for this course is Integrated Business Intelligence Systems.
Basic Bibliographic	N. António (2006) Estratégia Organizacional: do posicionamento ao movimento. Edições Silabo E. Cardoso (2015) Sebenta de SIAD II: Metodologia de desenvolvimento de Balanced Scorecard E. Cardoso (2011) Business Intelligence e Gestão de Performance, in António N. (ed.), Estratégia Organizacional: do mercado à ética. Lisboa, Portugal: Escolar Editora, pp. 167-200. R. Kaplan, D. Norton (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business School Press. Versão traduzida em Português: Prémio de Execução, Edição de Actual Editora, 2009 R. Kaplan, D. Norton (2004) Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press J. Dahlgaard, K. Kristensen, G. Kanji (2002) Fundamentals of Total Quality Management. Taylor & Francis Group. Few, Stephen (2006) Information Dashboard Design - the effective visual communication of data. O'Reilly.
Complementar Bibliographic	B. Dale (2003) Managing Quality (4th Ed). Blackwell Publishing. N. Logothetis (1992) Managing for Total Quality: From Deming to Taguchi and SPC. Prentice Hall R. Kaplan, D. Norton (2006) Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press R. Person (2009) Balanced Scorecards & Operational Dashboards with Microsoft Excel, Wiley Publishing, Inc P. Niven (2003) Balanced Scorecard Step-By-Step for Government and Nonprofit Agencies, John Wiley & Sons, Inc P. Niven (2005) Balanced Scorecard Diagnostics. Maintaining Maximum Performance, John Wiley & Sons, Inc N.G., Olve, J. Roy, M. Wetter (2004) Performance Drivers: a practical guide to using the Balanced Scorecard, John Wiley & Sons, Ltd (original Swedish Edition published in 1997) Osterwalder, A. & Pigner, Y. 2010. Business Model Generation - a Handbook for Visionaries, Game Changers, and Challengers, Wiley, New Jersey. Osterwalder, A., Pigner, Y., Smith, A., Bernarda, G., Papadakos, P. 2014. Value Proposition Design, Wiley, New Jersey. Cairo, Alberto (2016). The Truthful Art: Data, Charts, and Maps for Communication. New Riders. Evergreen, Stephanie (2016). Effective Data Visualization: The Right Chart for the Right Data. USA. SAGE Publications Ltd