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ISCTE-IUL  >  Education  >  LGIL

Operations Management I (1 º Sem 2016/2017)

Code: L1532
Acronym: L1532
Level: 1st Cycle
Basic: No
Teaching Language(s): Portuguese, English
Friendly languages:
Be English-friendly or any other language-friendly means that UC is taught in a language but can either of the following conditions:
1. There are support materials in English / other language;
2. There are exercises, tests and exams in English / other language;
3. There is a possibility to present written or oral work in English / other language.
1 6.0 0.0 h/sem 54.0 h/sem 0.0 h/sem 0.0 h/sem 0.0 h/sem 0.0 h/sem 1.0 h/sem 55.0 h/sem 95.0 h/sem 0.0 h/sem 150.0 h/sem
Since year 2016/2017
Pre-requisites None
Objectives Promoting a modern approach to operations management based on a systems approach, on a process view and, on a continuous fit to the competitive environment, in order to choose or design the right organisational structure to excel fierce competitors and so, achieve success within a complex business world.
Program 1. Introduction
1.1. Organisational aims
1.2. Organisational modelling
1.3. The operations manager role

2. Strategy and competitiveness
2.1. Concepts
2.2. Manufacturing strategy contents & process
2.3. Manufacturing strategy process
2.4. Manufacturing strategy evaluation

3. Quality management
3.1. History & definitions of Quality
3.2. Quality Evaluation
3.3. Systems Thinking and BS 5750
3.4. Mapping Quality Systems
3.5. Modern Approaches to Quality and TQM

4. Product Development
4.1. Integrated Product Development
4.2. Information Technology
4.3. Designing for the Customer, for Manufacturing and Assembly and for Productivity

5. Service Process Selection and Design
5.1. Definition of service
5.2. Service-Product Bundles
5.3. Service-System Design
5.4. Automation

6. Production process selection and design
6.1. Revisiting manufacturing strategy
6.2. Choice of the manufacturing infrastructure & structure
Evaluation Method 1) Continuous Assessment
1. Involvement, attendance (>80%) & punctuality
2. 2 Group Assignments (6 people) (30%)
     - Presentations & written reports
3. Individual assignment (AACSB) (20%)
4. Individual written test (50%)


Pass: the weighted average of the 3 components is 10 out of 20 or above, with a minimum grade of 8 in components 2, 3, 4.

2) End-of-term individual written exam
For students who failed or chose this way.

Pass with 10 out of 20 or above.
Teaching Method During the term the following methodologies will be used:
1. Expositional, for presenting theoretical frameworks.
2. Participative, with analysis and resolution of application exercises.
3. Active, with the realisation of individual and group assignments.
4. Active and cooperative, with the execution of group assignments.
5. Self-study, related with autonomous work by the student, as it is contemplated in the Class Planning.
Observations Students that fulfill the requirements to appeal for a special status within the scope of the «Regulamento Interno para Estudantes com Estatutos Especiais» must get in touch with the Lecturer/UC responsible, during the first week of the semester, to eventually adjust both the learning and the assessment processes.
Basic Bibliographic Bento, P. (2013). New product development @ IBS. Lisboa: Pearson Custom Publishing.
Carvalho, J. (2010). Logística e Gestão da Cadeia de Abastecimento, Sílabo, Portugal.
Chase, R., Jacobs, F. & Aquilano, N. (2008). Operations Management: For Competitive Advantage with Global Cases, McGraw-Hill.
Fortune, J. (1992). Quality Management. OU, UK.
Hayes, R. and Wheelwright, S. (1984). Restoring our competitive edge, John Wiley & Sons, Inc., USA.
Hill, T. (1993). Manufacturing Strategy, MacMillan Press, Ltd, London.
Johnston, R., Clark, G. and Shulver, M. (2012). Service Operations Management. 4th ed., Pearson.
Johnston, R., Chambers, S., Harland, C., Harrison, A. & Slack, N. (2003). Cases in operations management. 3rd ed. Pearson Education, GB.
Schroeder, R., Rungtusanatham, M. and Goldstein, S. (2013). Operations Management in the Supply Chain: Decisions and Cases. McGraw-Hill.
Slack, N., Brandon-Jones, A. and Johnston, R. (2013). Operations management. Pearson.
Complementar Bibliographic Roldão, Victor Sequeira; Ribeiro, Joaquim Silva (2007). Gestão das Operações - uma abordagem integrada. Monitor, Lisboa.
Chopra, Sunil & Meindl, Peter (2007). Supply Chain Management: Strategy, Planning & Operations. 3rd ed., Pearson Education, Inc., USA.
Douglas Lambert, James Stock e Lisa Ellram (1998). Fundamentals of Logistics Management. McGraw-Hill International Editions.
Ulrich, K. and Eppinger, S. (2012). Product Design and Development. 5th Edition. McGraw-Hill/Irwin.